Terms & Refund Policy

Last Updated: 17/10/2020

Who we are

RIBBON UK – Our website address is: https://ribbon.co.uk

These Terms and Conditions apply to all use of ribbon.co.uk (referred to as “website/site”) including all transactions for the sale of goods on ribbon.co.uk. or manually processed orders via phone or email.

Please read through these Terms and Conditions very carefully and we recommend that you print and keep a copy of these Terms and Conditions for future reference. We also recommend that you read through the Terms and Conditions of other services that you access through our website.

These Terms and Conditions may change at any time and any changes will take effect on the date they are posted on the Site. Please check for updated versions of these Terms and Conditions every time you visit the ribbon.co.uk.

These Terms and Conditions do not affect your statutory rights.

For information on Data Protection rights, please read our Privacy Policy

Refunds, Returns and Cancellations


Under the Consumer Contracts Regulation, you have a right to cancel your order for any item purchased on this website before dispatch and receive a full refund. This does not apply to special request orders, personalised or items made to your specification.

To cancel, just contact us within 24 hours of placing your order quoting your order number.

Order Issues / Missing, Damaged or Incomplete Orders

If your order arrives damaged or incomplete please contact us immediately and we will investigate the matter accordingly.

In order to allow this investigation to take place we will require your order number and photographs of your concerns. If we find that the product is not as ordered or faulty due to no fault of your own then we will arrange a collection and a replacement or refund depending on the situation.

If we find that the our ribbon has developed a concern due to misuse, wear and tear, or accidental damage by you then we are under no obligation to replace the item or issue you with a refund.

If you have any other concerns or queries about the ribbon(s) you have ordered through ribbon.co.uk then please contact us and we will endeavour to assist you with the matter.

If you do not receive your order within 14 working days of receiving a ‘Despatch Confirmation’ email you must contact us where we will then open an investigation with the appropriate courier.


If a refund is required due to a product being returned to us, we will only refund the cost of the ribbon, any delivery charges will be deducted from the refund once we have received the returned goods.

Refunds will be processed within 14 calendar days of receipt of the returned item(s)


Please note that we can ONLY accept returns for a limited number of our products, please contact us within 7 days of delivery to request a return.

Ribbons that qualify for returns:

Acetate satin 24mm, 36mm, 48mm, 96mm

Single Faced / Single sided satin 25mm

Polyester Satin 25mm & 100mm

Berisfords “Printed design ribbons” ONLY – sold on 15m or 20m rolls.

Berisfords “Cristmas Ribbons”

These ribbons are classed as stock items and we will be happy to offer an exchange or credit note against any of  these ribbons, if a refund is requested for any other reason other than items being classed as “faulty” this will be subject to a 20% restocking fee.

NON Returnable goods

*PLEASE note that if your ribbon is NOT listed above we CAN NOT accept a return, This includes any other Berisfords ribbon or ribbons sold on 100m or 200m rolls or clearance ribbons.

Why is this?…..with the 1000’s of different styles of ribbons available we can only stock so many, some ribbons will either have to be ordered in on your behalf, slit to your desired width or dyed to the colour of your choice – Therefore making all of our other ribbons “Made to Order”,/ “Special Orders” because of this they are exempt from any kind of return, refund or exchange.

Clearance items are also excluded from returns / refunds or exchanges and are bought as “sold as seen” (This is a NO exceptions policy)

General information

The Ribbon.co.uk Website is operated by RIBBON UK (referred to as “ribbon.co.uk/we/us/our”) and as a user of this website (referred to as “you/your”) you fully agree with these Terms and Conditions even if you do not register with us. If you do not agree with these Terms and Conditions, do not use this website.

The dimensions displayed on our website are approximate but we do try our best to make sure they are as accurate as possible.

The product descriptions shown on our website are correct to the best of our knowledge, however if you find that there is a mistake in the description we would be grateful if you informed us of this error so we can amend it with immediate effect.

The product images displayed on our website are to our understanding a fair reflection of the physical products. However, we cannot guarantee that the appearance and colours of the products shown is an exact replica to the appearance and colours of the product itself.

If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website.

We reserve the right to adjust prices, offers and specifications of goods before you order.

Login and registration

When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You should not share your password with any other person or with multiple networks and it must be kept safe at all times.

If you believe that any of your user details have been compromised and/or are being accessed by a third party, please contact us immediately.

All personal details you provide during your registration must be accurate, true and current and you.

You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use.

You are not allowed to use ribbon.co.uk site to make any false or fraudulent orders.

We are entitled to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities with your Personal Information and/or User Information, upon request.

Order Processing

When you receive an Order Confirmation email your online order status will show as “Processing”, this means that your order has been placed, Money has been received and we will soon be shipping your order.

When you receive a Despatch email, this means your order has been shipped from one of our facilities and will be on its way to you in due course.

We will contact you via email if we are unable to accept your order for any reason.

The ownership title of goods and therefore the risk of loss and damage, passes on to you once the delivery is made provided the goods are paid for.

You will be contacted by us via phone or email if unfortunately any of the ribbons you ordered are out of stock. If the goods ordered are due to come back in stock within a reasonable time and before your advised event date then we will give you the option of either waiting until the ribbon is back in stock or cancelling your order.

If you order more than one item and one of those items is out of stock we will contact you and give you the option of waiting for that particular item to come back in stock, to cancel the specific item that is out of stock or to cancel your entire order.

You have the opportunity to check and correct any input errors up to the point where the order is placed.

Your order is accepted once payment is taken. However we reserve the right to cancel the order for any reason in which case a full refund will be issued.

You agree and understand that placing an order with us creates a contract between you and ribbon.co.uk.

We reserve the right to adjust prices, offers and specs of goods before your order has been processed but will inform you and ask you to confirm your agreement to these changes prior to despatch.

Incorrect Email or Delivery Address

In the event that an incorrect email address or delivery address has been provided we can not be held responsible for our email notification not reaching you or the loss or delay of your goods due to a incorrect / incomplete postal address being provided. Please check you have entered your email and delivery address correctly before submitting your order to avoid this from arising.



You can pay for your online purchase using PayPal, MasterCard, Visa, Switch, Maestro, Delta, Solo and Visa Electron. You can also pay for your purchase over the telephone by calling our office.

Payment is taken at the time your order is placed, your order will show the status “processing” and an order confirmation email will be sent to the email address provided when checkout is complete

*Please check your “JUNK” email folder as this email may get tagged as spam by your system.

By placing an order through our website you confirm that the credit/debit card or PayPal account being used for payment is yours. All orders are subject to payment security checks with PayPal or your card issuer. Failure to pass these checks will result in us cancelling your order and we are not obliged to inform you of the reason for the failure. However we will inform you that your order has been cancelled.


You will be charged the current price for buying goods from our website at the date you place your order. We reserve the right to amend any price at any time.

We do our best to ensure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct that price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled.

Prices that are reduced for sales and promotional reasons are only valid for the period specified.

Liability and Indemnity

We will not be held liable in any circumstances for the cost or any losses arising from products purchased through ribbon.co.uk.

In the event that we are held responsible for any loss or damage in regards to a product, our aggregate liability shall be limited to a sum equal to the amount paid by you for that product.

We are not liable for any delay or failure to deliver or perform any obligation that is specified in these terms and conditions when the reason for delay or failure is due to circumstances beyond our reasonable control.

You are not allowed to assign or sub-contract any of your rights or obligations under these terms and conditions.

We try to keep the website content accurate, up to date and error free but cannot guarantee that errors will be corrected or that the server on which the site is hosted is free of bugs or viruses. We will not be held responsible for any material or content that is lost when uploading or transmitting through our website.

We try to ensure that the website is available at all times, however you may occasionally be restricted access to ribbon.co.uk to allow for repairs, maintenance or for the introduction of new facilities or services but we will try our best to get the website up and running as soon as we can.

We are not responsible for other websites or services that are linked to ribbon.co.uk, and if you choose to access a website or service through therange.co.uk it is your responsibility to read and act in accordance with their Terms and Conditions.

We are not liable for any loss or damage of any kind relating to your use of ribbon.co.uk or other services and websites you access through our site.

We are not liable for any breach of these terms and conditions by you or any other liabilities relating to your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the website for anyone else, nor are you allowed to use it for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libellous nature.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions unless otherwise stated in the appropriate law.

If any claim is made by any third party that your use of ribbon.co.uk site is defamatory, offensive or abusive, of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice, or if your use of ribbon.co.uk site infringes that third party’s copyright or intellectual property then you agree to fully indemnify us against all losses, liabilities, costs and expenses suffered or incurred by us and all damages awarded against us by a court of competent jurisdiction.

Any reviews on products posted on ribbon.co.uk are the expression of opinions by individuals and do not represent the views of ribbon.co.uk.

We reserve the right to refuse any reviews or remove any posted views from our website at any time and for any reason.

If you breach these terms and conditions ribbon.co.uk T/A RIBBON UK reserves the right within a reasonable period to pursue its rights and remedies against you but if it waives the right to do so it may take action in any future situation where you are in breach.

We reserve the right to suspend or cancel your account with us at any time if you breach any of your obligations under these terms and conditions or for any other reason that we see fit.

If we waive a right in these terms and conditions it will not necessarily be waived in the event of any future breach of that or any other provision.

If a section of these terms and conditions is held to be invalid or unenforceable by the applicable authority or does not conform with the appropriate law, it does not affect the validity or enforceability of any other sections of these terms and conditions.

These terms and conditions shall be governed by the laws of England and any disagreement between us will be resolved solely in the courts of England and the only language offered is English.

Intellectual Property

You may retrieve and display the contents of ribbon.co.uk site on a computer screen and you may use, download or make one hard copy of an extract from ribbon.co.uk site or store such content in electronic form on disk for your personal, non-commercial, use only, on the condition that all copyright, trademark and proprietary notices contained in the original material from the website are kept intact.

You are not allowed to reproduce, alter or distribute any contents of ribbon.co.uk site, including storing it on a server or any other storage device that is connected to a network.

You are not allowed to reproduce, alter, download, copy or distribute any extracts from ribbon.co.uk site for commercial use.

Contact us

Ribbon.co.uk is operated by:


  • Unit 2 Moorside Court

  • Yelverton Business Park

  • Crapstone,  Devon

  • PL20 7PE